References

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• 1976STOCHASTIC DIFFERENTIAL EQUATIONS: THEORY AND APPLICATIONS1,088 cited
• 2005Statistical Analysis of a Telephone Call Center804 cited
• 1981Heavy-Traffic Limits for Queues with Many Exponential Servers750 cited
• 2006Fluid Models for Multiserver Queues with Abandonments268 cited
• 1998Strong approximations for Markovian service networks254 cited
• 1993The Physics of the Mt/G/∞ Queue239 cited
• 2005Matching Three Moments with Minimal Acyclic Phase Type Distributions159 cited
• 2009The G/GI/N queue in the Halfin–Whitt regime146 cited
• 2005Closed form solutions for mapping general distributions to quasi-minimal PH distributions140 cited
• 1976Networks of queues and the method of stages135 cited
• 1982On the heavy-traffic limit theorem forGI/G/∞ queues132 cited
• 2014The truncated normal distribution: Applications to queues with impatient customers122 cited
• 2000The multiclass GI/PH/N queue in the Halfin-Whitt regime117 cited
• 1982On the heavy-traffic limit theorem for GI/G/∞ queues102 cited
• 2010