Quality Function Deployment

Abstract

Quality Function Deployment is a technique that identifies customer requirements and provides a discipline to assure that those requirements drive product design and process planning. The technique originated in Japan and has been considered of primary value in new product design. Greater in-depth evaluation provides insight to the knowledge that this technique has value beyond new product design. The technique can improve existing processes and has application to new and existing systems not only related to the product we make and sell, but related to the product of our efforts.

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