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Analysis of Customer Fulfilment with Process Mining: A Case Study in a Telecommunication Company
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Analysis of Customer Fulfilment with Process Mining: A Case Study in a Telecommunication Company (2015)Analysis of Customer Fulfilment with Proc…Process Mining Manifesto (2012)Process Mining ManifestoProcess Mining for the multi-faceted analysis of business processes—A case study in a financial services organization (2012)Process Mining for the multi-…Process Mining: Discovery, Conformance and Enhancement of Business Processes (2011)Process Mining: Discovery, Co…Process Mining (2011)Process MiningA business process mining application for internal transaction fraud mitigation (2011)A business process mining app…The Need for a Process Mining Evaluation Framework in Research and Practice (2008)The Need for a Process Mining…Application of Process Mining in Healthcare – A Case Study in a Dutch Hospital (2008)Application of Process Mining…Process mining with the HeuristicsMiner algorithm (2006)Process mining with the Heuri…Business process mining: An industrial application (2006)Business process mining: An i…Customer Relationship Management: Getting It Right! (2002)Customer Relationship Managem…Towards the Application of Process Mining in the Mining Industry—An LHD Maintenance Process Optimization Case Study (2023)Towards the Application of Pr…Optimizing sepsis care through heuristics methods in process mining: A trajectory analysis (2023)Optimizing sepsis care throug…A visual approach to support process analysts in working with process improvement opportunities (2023)A visual approach to support …Process Mining for Process Improvement - An Evaluation of Analysis Practices (2022)Process Mining for Process Im…Bringing Rigor to the Qualitative Evaluation of Process Mining Findings: An Analysis and a Proposal (2021)Bringing Rigor to the Qualita…Customer Satisfaction and Business Growth (2020)Customer Satisfaction and Bus…Model for BPM implementation assessment: evidence from companies in Indonesia (2018)Model for BPM implementation …Discovering Business Processes in CRM Systems by Leveraging Unstructured Text Data (2018)Discovering Business Processe…ERP Post Implementation Review with Process Mining: A Case of Procurement Process (2017)ERP Post Implementation Revie…Customer Oder Fulfillment Process Analysis with Process Mining (2017)Customer Oder Fulfillment Pro…Workflow mining: A survey of issues and approaches (2003)Workflow mining: discovering process models from event logs (2004)The ProM Framework: A New Era in Process Mining Tool Support (2005)Process Mining: Overview and Outlook of Petri Net Discovery Algorithms (2009)Active Trace Clustering for Improved Process Discovery (2013)Automated Discovery of Process Models from Event Logs: Review and Benchmark (2018)Conformance checking of processes based on monitoring real behavior (2007)THE MINADEPT CLUSTERING APPROACH FOR DISCOVERING REFERENCE PROCESS MODELS OUT OF PROCESS VARIANTS (2010)An alignment-based framework to check the conformance of declarative process models and to preprocess event-log data (2014)Online Discovery of Declarative Process Models from Event Streams (2015)Business Process Management: A Survey (2003)Fuzzy Mining – Adaptive Process Simplification Based on Multi-perspective Metrics (2007)Interval type 2-based hybrid fuzzy evaluation of financial services in E7 economies with DEMATEL-ANP and MOORA methods (2019)Adoption, use and management of process mining in practice (2020)Process Science in Action: A Literature Review on Process Mining in Business Management (2021)Business Process Management: A Comprehensive Survey (2013)Digital Innovation Management: Reinventing Innovation Management Research in a Digital World (2017)Customer relationship management implementation (2011)What Really Defines Relationship Marketing? A Review of Definitions and General and Sector-Specific Defining Constructs (2011)Is Customer Satisfaction an Indicator of Customer Loyalty? (2012)ProM : the process mining toolkit (2009)XES, XESame, and ProM 6 (2011)Wanna improve process mining results? (2013)Process Mining (2012)Discovering Block-Structured Process Models from Event Logs Containing Infrequent Behaviour (2014)Comprehensive rule-based compliance checking and risk management with process mining (2012)Declarative workflows: Balancing between flexibility and support (2009)Similarity of business process models: Metrics and evaluation (2010)Time prediction based on process mining (2010)Replaying history on process models for conformance checking and performance analysis (2012)Discovering Block-Structured Process Models from Event Logs - A Constructive Approach (2013)
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References

  • 2011Process Mining1,804 cited
  • 2011Process Mining: Discovery, Conformance and Enhancement of Business Processes1,725 cited
  • 2012Process Mining Manifesto1,209 cited
  • 2006Business process mining: An industrial application783 cited
  • 2006Process mining with the HeuristicsMiner algorithm484 cited
  • 2008Application of Process Mining in Healthcare – A Case Study in a Dutch Hospital367 cited
  • 2002Customer Relationship Management: Getting It Right!189 cited
  • 2011A business process mining application for internal transaction fraud mitigation175 cited
  • 2012Process Mining for the multi-faceted analysis of business processes—A case study in a financial services organization129 cited
  • 2008The Need for a Process Mining Evaluation Framework in Research and Practice102 cited

Cited by

  • 2018Discovering Business Processes in CRM Systems by Leveraging Unstructured Text Data32 cited
  • 2018Model for BPM implementation assessment: evidence from companies in Indonesia31 cited
  • 2017ERP Post Implementation Review with Process Mining: A Case of Procurement Process27 cited
  • 2023A visual approach to support process analysts in working with process improvement opportunities20 cited

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2020
Customer Satisfaction and Business Growth
18 cited
  • 2023Towards the Application of Process Mining in the Mining Industry—An LHD Maintenance Process Optimization Case Study14 cited
  • 2023Optimizing sepsis care through heuristics methods in process mining: A trajectory analysis12 cited
  • 2022Process Mining for Process Improvement - An Evaluation of Analysis Practices12 cited
  • 2017Customer Oder Fulfillment Process Analysis with Process Mining11 cited
  • 2021Bringing Rigor to the Qualitative Evaluation of Process Mining Findings: An Analysis and a Proposal11 cited