Critical Success Factors for ERP Projects

Abstract

Over the past decade, Enterprise Resource Planning systems (ERP) have become one of the most important developments in the corporate use of information technology.ERP implementations are usually large, complex projects, involving large groups of people and other resources, working together under considerable time pressure and facing many unforeseen developments.In order for an organization to compete in this rapidly expanding and integrated marketplace, ERP systems must be employed to ensure access to an efficient, effective, and highly reliable information infrastructure.Despite the benefits that can be achieved from a successful ERP system implementation, there is evidence of high failure in ERP implementation projects.Too frequently key development practices are ignored and early warn ing signs that lead to project failure are not understood.Identifying project success and failure factors and their consequences as early as possible can provide valuable clues to help project managers improve their chances of success.It is the long-lange goal of our research to shed light on these factors and to provide a tool that project managers can use to help better manage their software development projects.This paper will present a review of the general background to our work; the results from the current research and conclude with a discussion of the findings thus far.The findings will include a list of 23 unique Critical Success Factors identified throughout the literature, which we believe to be essential for Project Managers.The implications of these results will be discussed along with the lessons learnt.

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