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‘But It's Your Job To Be Friendly’: Employees Coping With and Contesting Sexual Harassment from Customers in the Service Sector
16 references·2 citing·47 second hop
‘But It's Your Job To Be Friendly’: Employees Coping With and Contesting Sexual Harassment from Customers in the Service Sector (2016)‘But It's Your Job To Be Friendly’: Emplo…Outcomes of exposure to workplace bullying: A meta-analytic review (2012)Outcomes of exposure to workp…Workplace Sexual Harassment 30 Years on: A Review of the Literature (2011)Workplace Sexual Harassment 3…Precarious Work, Insecure Workers: Employment Relations in Transition (2009)Precarious Work, Insecure Wor…When the customer is wrong: A review of research on aggression and sexual harassment in service encounters (2008)When the customer is wrong: A…Inequality Regimes (2006)Inequality RegimesBodies at Work (2006)Bodies at WorkThe Body and Social Theory (2003)The Body and Social TheoryCommunities of Coping: Collective Emotional Labour in Service Work (2003)Communities of Coping: Collec…Emotional Labor in Service Work (1999)Emotional Labor in Service Wo…Why Didn't She Just Report Him? The Psychological and Legal Implications of Women's Responses to Sexual Harassment (1995)Why Didn't She Just Report Hi…It's Showtime: On the Workplace Geographies of Display in a Restaurant in Southeast England (1994)It's Showtime: On the Workpla…HIERARCHIES, JOBS, BODIES: (1990)HIERARCHIES, JOBS, BODIES:The Managed Heart: Commercialization of Human Feeling (1985)The Managed Heart: Commercial…Sex‐Ratios, Sex‐Role Spillover, and Sexual Harassment of Women at Work (1982)Sex‐Ratios, Sex‐Role Spillove…Snowball Sampling: Problems and Techniques of Chain Referral Sampling (1981)Snowball Sampling: Problems a…Sexual Harassment of Working Women: A Case of Sex Discrimination (1980)Sexual Harassment of Working …Sexual Harassment in Display Work: The Case of the Modeling Industry (2021)Sexual Harassment in Display …Sexual harassment and sexual assault training: Consider the industry (2019)Sexual harassment and sexual …The Emergence and Transformation of Disputes: Naming, Blaming, Claiming . . . 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References

  • 1990HIERARCHIES, JOBS, BODIES:7,415 cited
  • 1981Snowball Sampling: Problems and Techniques of Chain Referral Sampling5,482 cited
  • 2006Inequality Regimes3,424 cited
  • 1985The Managed Heart: Commercialization of Human Feeling3,352 cited
  • 2009Precarious Work, Insecure Workers: Employment Relations in Transition2,994 cited
  • 2003The Body and Social Theory2,395 cited
  • 2012Outcomes of exposure to workplace bullying: A meta-analytic review908 cited
  • 1980Sexual Harassment of Working Women: A Case of Sex Discrimination644 cited
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  • 2003Communities of Coping: Collective Emotional Labour in Service Work491 cited
  • 1982Sex‐Ratios, Sex‐Role Spillover, and Sexual Harassment of Women at Work433 cited
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  • 1995Why Didn't She Just Report Him? The Psychological and Legal Implications of Women's Responses to Sexual Harassment361 cited
  • 2008When the customer is wrong: A review of research on aggression and sexual harassment in service encounters345 cited
  • 1994It's Showtime: On the Workplace Geographies of Display in a Restaurant in Southeast England

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285 cited
  • 1999Emotional Labor in Service Work285 cited
  • Cited by

    • 2021Sexual Harassment in Display Work: The Case of the Modeling Industry15 cited
    • 2019Sexual harassment and sexual assault training: Consider the industry15 cited