How Doctors Manage Consulting Computer Records While Interacting With Patients

Abstract

How do general practitioners manage looking up information on patients’ computer records while also interacting with them? Recordings of 52 naturally occurring general practice consultations in Denmark show doctors turning toward their computers (a) without any kind of explanation, (b) accompanied with an explicit explanation of the upcoming reading, or (c) accompanied by a question to the patient that simultaneously serves as an allusion to what kind of information they are looking for. Doctors’ explicit explanations may be used to suspend the verbal interaction with the patient, whereas alluding questions may be used to manage the computer consultation while continuing the verbal interaction. Data are in Danish with English translation.

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