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The synthesis explores just how public transportation agencies are using taxis to serve people with disabilities and older adults, and identifies the advantages as well as the challenges of that use. In addition, the experiences of transit agencies participating in the synthesis provide “lessons learned” that can be shared with other agencies that are considering taxis as a resource so those agencies can plan wisely. Thirty-nine of 45 transit agencies in the representative sample responded to a survey questionnaire, a response rate of 87%. Additional information is offered in a literature review and case examples.
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