ANTECEDENTS AND CONSEQUENCES OF KMS USAGE IN CHUNGHWA TELECOM COMPANY

Abstract

The knowledge management system (KMS) has attracted significant attention from researchers and practitioners as a facilitator of better employee performance. However, although companies have implemented KMS, empirical research findings offer inconsistent correlation between employee performance and KMS usage. Thus, the purpose of this study is to determine the antecedent factors influencing the KMS usage which might lead to better employee satisfaction and performance. Specifically, a research model based on the Technology Acceptance Model for testing the influence of KMS usage is proposed. A number of hypotheses are thus developed and were empirically tested using survey data obtained from employees in Chunghwa Telecom Company. The PLS software solutions wre seleted to validate the measurements and the structuralproperties of the proposed research model. The results suggest that employee performance is affected by employee satisfaction and extent of KMS usage, which are in turn jointly determined by knowledge maps fit, perceived usefulness, and perceived ease of use.

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