PRODUCT-SERVICE SYSTEMS REPRESENTATION AND REPOSITORY FOR A DESIGN SUPPORT TOOL

Abstract

Service elements are integrated with product elements to provice diverse values in product-service systems. Product-service systems vary a lot. Some have more product elements, while others have more service elements. Some services are to support products, and others are to support customers. A representation framework of product-service systems has been devised to support design process. A total of 12 dimensions are used to represent a product-service system, including value space, service space, business model space, customer space and actor space. A repository of product-service systems based on the framework has been developed so that many product-service system cases can be stored, retrieved and reviewed when a new product-service system is to be designed. Similarities among difference product-service systems can be assessed based on the dimensions of the representation framework. A prototype repository with the proposed representation framework will be described with examples on how product-service design processes can be supported.

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