Smartphone Evaluation Heuristics for Older Adults

Piotr Calak

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Technology Use by Older Adults Usability and User Interface Design Digital Accessibility for Disabilities

Abstract

Age-related physical and cognitive changes hinder the ability of older adults to operate smartphones. While many user interface (UI) heuristics exist today, there is a need for an updated set designed specifically to assess the usability of mobile devices for an older audience. Smartphone evaluation heuristics for older adults based on age-related changes in vision, hearing, attention, memory and motor control were developed in this thesis by analyzing literature on age-related physical and cognitive changes impacting smartphone usability. Support for heuristics was found by gathering information on how older adults use cell phones through interviews and an online survey. It was demonstrated that strength of support for some heuristics increases with age. The evaluated heuristics provide usability practitioners and designers with a framework for evaluating the usability of smartphones for older adults.

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References

2006Researching Internet-Based Populations: Advantages and Disadvantages of Online Survey Research, Online Questionnaire Authoring Software Packages, and Web Survey Services 2006Factors predicting the use of technology: Findings from the center for research and education on aging and technology enhancement (create).2001Web content accessibility guidelines 1.0 2004Psychological Research Online: Report of Board of Scientific Affairs' Advisory Group on the Conduct of Research on the Internet.2002Standards for Internet-Based Experimenting 1996Physical dimensions of aging 2000Possible implications of aging for interface designers 1988Effects of aging and task difficulty on divided attention performance.

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2014Something Old, Something New, Something Borrowed 2021Usability Recommendations for Designers of Smartphone Applications for Older Adults: An Empirical Study

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