ATTITUDES, PERFORMANCE, AND INSTITUTIONS: Spanish Citizens and Public Administration

Abstract

This article presents the two perspectives that have analyzed citizens' attitudes toward public administration: a macro-perspective on democratic governance versus studies on micro-performance. The article aims to compensate for some of the analytic problems existing in each perspective related to public administration. An approach is proposed that assumes the complex nature of public administration and tries to overcome the shortcomings of the democratic governance school, which focuses solely on variations in the attitudes of the subjects and not so much on their object (administrative institutions and outputs). It also seeks to avoid some of the methodological pitfalls in studies focusing too narrowly on the performance of particular public organizations. Using the case of Spain to apply the concepts of process and structure congruence, the article shows how citizens' attitudes toward public administration are primarily influenced by political culture, specific public activities, and institutional design.

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