PERFORMANCE-BASED CONTRACTING FOR HUMAN SERVICES: LESSONS FOR PUBLIC PROCUREMENT?

Abstract

Performance-based contracting is receiving increased attention today as a method of improving the efficiency, quality and effectiveness of government contract service delivery. While professional interest in performance-based contracting is being focused primarily on traditional government services, some of the more interesting applications are actually taking place in the human services. This article looks at performance-based contracting by selected state human service agencies, the approaches being used and results being achieved. The article concludes that performance-based contracting for human services does appear to be accomplishing its objective: changing the behavior of contractors to focus more on performance. The lessons learned by state human service agencies appear to have relevance for larger issues of public procurement.

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