Advocacy and Bureaucracy: The Life and Times of a Decentralized Citizen's Advocacy Program

Abstract

I The late F. Clinton McKay, third coordinator of the program and one of its chief architects, and William G. Nagel of the American Foundation, former executive secretary of the Governor's Council on Human Services, deserve special thanks for their help and encouragement. Mrs. Helene Wohlgemuth, the current Secretary of Public Welfare, William T. Conway and Lorraine Wright have also given substantial help. This is an examination of the Governor's Branch Offices, a citizen's advocacy program in the ghetto areas of Pennsylvania, during its four-year development. Its philosophy, based on views of bureaucratic access, response time, responsiveness and citizen advocacy led to an unusual organizational structure and procedures. The program raised issues about the feasibility and chances for success of an advocacy program in a bureaucratic setting, subject to forces such as routinization, inflexibility, changing executive support, and rivalries with other programs.'

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