Selling and Processing Law: Legal Work at Franchise Law Firms

Jerry Van Hoy

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Legal Education and Practice Innovations Management and Organizational Studies Legal Systems and Judicial Processes

Abstract

I explore the work of secretaries and lawyers at one of the most innovative providers of personal legal services in the last 20 years—franchise law firms. I show how the organization of work and the nature of the legal work at two firms has led to the transformation of lawyers into salespeople for mass-produced legal services. While clients may benefit from the convenience of franchise law firms, the attorneys employed by these firms are frustrated by limitations placed on their professional judgments and skills.

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1988The System of Professions 1951White Collar: The American Middle Classes.2015Manufacturing Consent 1984Chicago lawyers: The social structure of the bar 1988The Legal Profession in England and Wales 1983Professionals as Workers: Mental Labor in Advanced Capitalism.1975The Deprofessionalization of Everyone?1991Tournament of Lawyers: The Transformation of the Big Law Firm.

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1999Conceptualizing Professionalism 2016The Ecology of Organizational Growth: Chinese Law Firms in the Age of Globalization 1997The Practice Dynamics of Solo and Small Firm Lawyers

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