Trend and Development of E-Banking: A Study on Bangladesh

Abstract

Information technology is becoming an important factor in the future development of financial services industry, especially the banking industry.The banking sector is based on sharing of information, which itself heavily relies on information and communication technology (ICT) in order to acquire, analyze and deliver data to all relevant users.The ICT is crucial not only for information analysis, but also enables the banking sector to differentiate its offer from competitors and thereby make it a market leader.In this context, banking sector are obliged to continuously innovate and update their marketing strategies in order to closely meet the demands and the requirements of the individual customers.It also provides safe and confidential services which best suit customers' needs.The customer wants more flexibility without paying more, and his demands are clear: Make transactions wherever, whenever, and however he wants.Hence ,the development of the concept of electronic financial services, more commonly known as E-banking.At present, private & public banks of Bangladesh have taken various steps in E-banking.This work has been conducted from the secondary data maximally.This article has drawn present trend & development of E-banking in Bangladesh and included conclusion & recommendation.

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