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The Productivity Challenge
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The Productivity Challenge (1976)The Productivity ChallengeThe Politics of Measuring Public Sector Performance: Productivity and the Public Organization (1988)The Politics of Measuring Pub…Introduction: Success, Productivity and the Public Sector (1988)Introduction: Success, Produc…DESIGNING HIGH‐CONTACT SERVICE SYSTEMS: APPLICATION TO BRANCHES OF A SAVINGS AND LOAN* (1984)DESIGNING HIGH‐CONTACT SERVIC…Policy Analysis in State and Community (1977)Policy Analysis in State and …A Death in the Bureaucracy: The Demise of Federal PPB (1973)Program analysis for State and local governments (1976)Strategic Planning in the Public Sector (1986)Policy formulation, policy advice and policy appraisal: the distribution of analytical tools (2015)Policy Analytical Capacity: The Supply and Demand for Policy Analysis in Government (2017)The Focused Factory (1974)Where does the customer fit in a service operation? (1979)Designing services that deliver (1984)MEASUREMENT OF MULTIPLE SITES IN SERVICE FIRMS WITH DATA ENVELOPMENT ANALYSIS (1999)Measuring the Efficiency of Service Delivery Processes (1999)Integrating service design principles and information technology to improve delivery and productivity in public sector operations: The case of the South Carolina DMV (2005)Philosophical Investigations. (1954)Inside Bureaucracy (1967)Essence of Decision: Explaining the Cuban Missile Crisis (1972)Administrative Reform in the Asian Pacific Region: Issues and Prospects (1994)Performance measurement in governmental organizations: a contingent approach to measurement and management control (2004)Performance measurement as a public policy implementation tool in the South African public service (2007)Systematic Thinking for Social Action (1972)Equality and urban policy (1977)The Status of Productivity Measurement in the Public Sector (1978)Defining and Prioritizing Public Performance Requirements (1996)
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  • 1984DESIGNING HIGH‐CONTACT SERVICE SYSTEMS: APPLICATION TO BRANCHES OF A SAVINGS AND LOAN*59 cited
  • 1977Policy Analysis in State and Community19 cited
  • 1988The Politics of Measuring Public Sector Performance: Productivity and the Public Organization12 cited
  • 1988Introduction: Success, Productivity and the Public Sector6 cited

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