Efficiency of Islamic Institutions: Empirical Evidence of Zakat Organizations’ Performance in Malaysia

Abstract

Measuring performance is an essential element of assessing an organizations ability to meet its goals.Dimensions typically measured are quality, time and cost.The objective of the paper is to propose a multidimensional performance measurement of zakat organizations, incorporating various dimensions such input, process, output and outcome.The model proposes a process approach in measuring the performance of zakat organizations.In the process approach, task accomplished by zakat organizations is cumulative of four components namely input, process, output and outcome.The study employ index as a method of measurement due to its ability to measure magnitude of change over time or place.A total of 303 respondents participated in this survey.The respondents comprise of zakat beneficiaries, staff, and head of departments and stakeholders of two zakat institutions.The finding indicates adequate resources or input were available to organizations.Performances of business zakat assistances showed a remarkable importance of types of programs available.A comparison between the two zakat organizations was also highlighted.In general, this study reports that the concerned zakat organizations through their assistance were able to upgrade their beneficiaries to a better quality of life.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 57 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.