Management of business informatics model – principles and practices

Abstract

Increasing requirements on the extent and quality of business informatics management have resulted in a development of various methodologies, models, frameworks and standards (e.g. ITIL, COBIT, ISO 20000, etc.). These methodological sources represent current best practices and include recommendations addressing various IT management issues encountered in practice. However, their application in practice brings along numerous problems as showed by the results of recent surveys conducted among Czech organizations. Moreover, their use, in particular in small and medium sized enterprises, is still very limited. In this paper we discuss existing IT management approaches and their limitations with a particular focus on Czech organizations. We base our discussion on available literature, our surveys of Czech organizations and our experiences gained from practical assignments. The MBI (Management of Business Informatics) model developed at the Department of Information Technologies, University of Economics in Prague attempts to overcome such limitations of existing methodologies and models. We describe the basic concepts and features of the MBI model. The MBI model represents an original solution that brings along essential advantages over existing business informatics management methodologies. To such advantages primarily belong monitoring links between individual objects and the possibility to utilize these links as search criteria. Furthermore, the model captures an influence of various business informatics factors on the MBI tasks and enables to adjust its context according to these factors. In addition, the MBI model metrics and analytical applications monitor IT investment effectiveness. The MBI model is available as a web application (at website mbi.vse.cz) and the MBI community participates on its further development.

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