Message Overload from the Inbox to Intelligence Analysis: How Spam and Blogs Point to New Tools

Abstract

Patterns of responses to “message overload” can be seen in the ways in which people adapt messaging systems and capabilities. Blogging is an effective and increasingly popular decentralized form of group communication that is proving useful in helping people find and share what is informative. We look to blogging for clues to new solutions to the problem of “data overload” in the world of email. These design solutions to email overload go beyond efforts to block spam, and are based on shifting the basic unit of organization toward communication relationships that allow patterns in communications to emerge.

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