A study on the information seeking behaviour of Singapore-based Filipino domestic workers

Hannah Trinity Sibal · Schubert Shou-Boon Foo

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Library Science and Information Literacy Library Science and Administration Information Science and Libraries

Abstract

This research examines the information seeking and use behaviour of Filipino domestic workers (FDWs) in Singapore, who collectively make up around 40% of about 173,000 overseas Filipino workers (OFWs) in this city state. It is based on the premise that low-paid migrants are generally typecast as ‘information poor’, who are left with very common, limiting, and homogeneous information sources. The FDWs are drawn to their co-equals to form an information ground where they can exchange information serendipitously. A survey questionnaire was administered to 138 FDWs to learn about their information behaviour and problems encountered during information seeking. A 5-day ethnographic study in their off-work context supplemented the quantitative data. The study found that FDWs inadequately meet the requisites for digital and information literacy, which are indispensable yet lacking among many low-skilled migrants. Implications about public governance, education, and the pedagogical component of technology use through streamlined information dissemination are discussed to benefit these FDWs.

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References

1988Social Capital in the Creation of Human Capital 2000Social Capital in the Creation of Human Capital 2004Media Literacy and the Challenge of New Information and Communication Technologies 2005Long distance intimacy: class, gender and intergenerational relations between mothers and children in Filipino transnational families 2004Information grounds and the use of need‐based services by immigrants in Queens, New York: A context‐based, outcome evaluation approach 2002A discipline-based approach to information literacy 1999Waiting for chiropody: contextual results from an ethnographic study of the information behaviour among attendees at community clinics 2010Information practices of immigrants

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