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Benchmarking as a performance management tool: experiences among municipalities in North Carolina

45 citations0/0 files storedJournal of Public Budgeting Accounting & Financial Management

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Public Policy and Administration Research Local Government Finance and Decentralization Accounting and Organizational Management

Abstract

Benchmarking takes three distinct forms in the public sector, each serving a different purpose. When applied properly and with care, benchmarking is a performance improvement technique that can yield tangible results, as demonstrated by the North Carolina cities of Greensboro, Wilmington, and Winston-Salem.

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