Whilst recent decades have produced a substantial body of data around the institutional \nvalue of museums and their instrumental contributions to economic and social policy, \nthere are few studies focusing directly on the value of museum and gallery engagement for users and a similar dearth of systematic attempts to draw together and critically assess the body of research that exists. \nThis critical review of user experience in museums and galleries occurs as the role of the \nvisitor within the museums and galleries is changing. We interrogate the existing body \nof research, asking questions of the data to get a better understanding of how users \ndescribe their experiences and to develop a taxonomy of user value. We analyse the \nmethodological paradigms and frameworks within which the research data has been \ncaptured to provide recommendations for future research studies and to add to the \ngeneration of an overall framework to measure cultural value.
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