Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Cultural Sensitivity to Satisfaction and Service Quality Measures

16 references·15 citing·30 second hop

FromToDepth

this work references cited by second hop

References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
2025Advances in Consumer Research13,264 cited
1992Measuring Service Quality: A Reexamination and Extension10,646 cited
1984A Service Quality Model and its Marketing Implications6,560 cited
2010Satisfaction: a behavioral perspective on the consumer6,042 cited
2018Culture's Consequences5,455 cited
1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
1992Advances in Consumer Research2,863 cited
1993The Nature and Determinants of Customer Expectations of Service2,665 cited
1988Models of Consumer Satisfaction Formation: An Extension2,237 cited
1991The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction2,162 cited
1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach2,084 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1994An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions1,984 cited

Cited by

2006Postgraduate International Students from Asia: Factors Influencing Satisfaction94 cited
2013The role of service quality and ticket pricing on satisfaction and behavioural intention within professional football71 cited
2008Is there really an Asian connection? Professional service quality perceptions and customer satisfaction70 cited
2005Cultural Impact on the Relationship Among Perceived Service Quality, Brand Name Value, and Customer Loyalty66 cited
2010Rethinking perceived service quality: An alternative to hierarchical and multidimensional models55 cited
2009AN EMPIRICAL STUDY OF BEHAVIOURAL INTENTIONS IN THE TAIWAN HOTEL INDUSTRY50 cited
2012Explore how Chinese consumers evaluate retail service quality and satisfaction44 cited
2007Satisfaction and dissatisfaction in service encounters41 cited
2022Customer satisfaction and international business: A multidisciplinary review and avenues for research36 cited
2017Service quality and acculturation: advancing immigrant healthcare utilization30 cited
2004The sales force as an information transfer mechanism for new service development in the Thai insurance industry24 cited
2007Demographic predictors of service satisfaction in Greek public organizations23 cited
2016A Cross-National Comparison of Brand Perceptions of Global Franchise Chains in the BRICS17 cited
2024Designing an empathetic user-centric customer support organisation: practitioners’ perspectives16 cited
2007“Ethnocentricity” in top journals of services management12 cited