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Reference Service Evaluation in Medium-Sized Academic Libraries: A Model.
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Reference Service Evaluation in Medium-Sized Academic Libraries: A Model. (1984)Reference Service Evaluation in Medium-Si…Voices from the other side: User reports of New Zealand library reference encounters. (2007)Voices from the other side: U…Assessment of Reference Services. (1987)Assessment of Reference Servi…Performance Standards for Accuracy in Reference and Information Services (1984)Performance Standards for Acc…Evaluation of Adult Reference Service (1974)An Exploratory Study: A Kinesic Analysis of Academic Library Public Service Points. (1976)The Measurement and Evaluation of Reference Service (1990)Reference Services in Private University Libraries of Assam: A Study (2021)Neutral Questioning: A New Approach to the Reference Interview. (1986)Information Literacy Competency Standards for Higher Education (2000)Question-Negotiation and Information Seeking in Libraries (2015)User Studies and Library Planning (1976)Obtrusive versus Unobtrusive Evaluation of Reference Service in Five Illinois Public Libraries: A Pilot Study (1982)
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  • 1987Assessment of Reference Services.7 cited
  • 2007Voices from the other side: User reports of New Zealand library reference encounters.1 cited
  • 1984Performance Standards for Accuracy in Reference and Information Services1 cited

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