The Public Library Effectiveness Study: The Complete Report

Nancy A. Van House · Thomas A. Childers

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Library Science and Administration Library Science and Information Literacy Web and Library Services

Abstract

Reports results of nationwide field research conducted in 1988 to discover which characteristics or features people look at when deciding whether or not they think a library is effective. -- Public Libraries Use with the companion volume (above) to improve customer service in your library.

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2015Public Library Evaluation: A Retrospective on the Evolution of Measurement Systems 2014Multiple constituencies model in the identification of library effectiveness 2017Are community-managed libraries effective?2007Using a Geographic Information System to Analyze Public Library Performance Measures 2019Evaluación del impacto de las bibliotecas escolares en España: aproximación desde una doble perspectiva metodológica cuantitativa y cualitativa

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