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Forecasting incoming call volumes in call centers with recurrent Neural Networks · Study

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ArticleForecasting incoming call volumes in call centers with recurrent Neural Networks

Mona Ebadi Jalal2016

Article2016

Forecasting incoming call volumes in call centers with recurrent Neural Networks

Mona Ebadi Jalal · Monireh Hosseini

38 citations·0/0 files stored·Journal of Business Research

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Forecasting Techniques and Applications Neural Networks and Applications Hydrological Forecasting Using AI

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References

1994Time series prediction: Forecasting the future and understanding the past 2007The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research 1998How effective are neural networks at forecasting and prediction? A review and evaluation 2000Operational determinants of caller satisfaction in the call center 2005Customer Targeting: A Neural Network Approach Guided by Genetic Algorithms 1995The Application of Neural Networks and a Qualitative Response Model to the Auditor's Going Concern Uncertainty Decision*2006Artificial neural network vs linear discriminant analysis in credit ratings forecast 2000Artificial Neural Network Decision Support Systems for New Product Development Project Selection

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Year2016

Typearticle

Published2016-05-12

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations38

Files0 public / 0

ShelfForecasting Techniques and Applications

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doi10.1016/j.jbusres.2016.04.035

openalex_workW2386695660

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