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Customer Experience and Service Design · Study

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ChapterCustomer Experience and Service Design

Uday S. Karmarkar2014

Chapter2014

Customer Experience and Service Design

Uday S. Karmarkar · Uma R. Karmarkar

14 citations·0/0 files stored·Springer eBooks

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Service and Product Innovation Customer Service Quality and Loyalty Consumer Retail Behavior Studies

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1966A New Approach to Consumer Theory 1976A New Approach to Consumer Theory 1997Back to Bentham? Explorations of Experienced Utility 2005Neuroeconomics: How Neuroscience Can Inform Economics 1997Customer delight: Foundations, findings, and managerial insight 1993When More Pain Is Preferred to Less: Adding a Better End

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2015OM Forum—The Service and Information Economy: Research Opportunities 2020The effect of service improvisation competence on hotel performance

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2015The Design of Experiential Services with Acclimation and Memory Decay: Optimal Sequence and Durationarticle · 10 shared references 2016Surprise, Anticipation, and Sequence Effects in the Design of Experiential Servicesarticle · 8 shared references 2015OM Forum—The Service and Information Economy: Research Opportunitiesarticle · 8 shared references 2013Sequence effects in service bundles: Implications for service design and schedulingarticle · 7 shared references 2023The Engineering of Consumer Experiences under Affect Assimilation and Quality Contrastpreprint · 7 shared references 2015An Analytical Framework for Value Co-Production in Servicesarticle · 6 shared references

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Year2014

Typechapter

Published2014-01-01

VenueSpringer eBooks

Languageen

Citations14

Files0 public / 0

ShelfService and Product Innovation

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doi10.1007/978-3-319-04289-3_7

openalex_workW24136056

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