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Mixed-Integer Rounding Enhanced Benders Decomposition for Multiclass Service-System Staffing and Scheduling with Arrival Rate Uncertainty
16 references·6 citing·27 second hop
Mixed-Integer Rounding Enhanced Benders Decomposition for Multiclass Service-System Staffing and Scheduling with Arrival Rate Uncertainty (2016)Mixed-Integer Rounding Enhanced Benders D…Introduction to Stochastic Programming (2011)Introduction to Stochastic Pr…Staffing of Time-Varying Queues to Achieve Time-Stable Performance (2008)Staffing of Time-Varying Queu…The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research (2007)The Modern Call Center: A Mul…Statistical Analysis of a Telephone Call Center (2005)Statistical Analysis of a Tel…A Staffing Algorithm for Call Centers with Skill-Based Routing (2005)A Staffing Algorithm for Call…Scheduling Flexible Servers with Convex Delay Costs: Heavy-Traffic Optimality of the Generalized cμ-Rule (2004)Scheduling Flexible Servers w…Dimensioning Large Call Centers (2004)Dimensioning Large Call Cente…Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Telephone Call Centers: Tutor…The Sample Average Approximation Method for Stochastic Discrete Optimization (2002)The Sample Average Approximat…Queueing Models of Call Centers: An Introduction (2002)Queueing Models of Call Cente…Designing a Call Center with Impatient Customers (2002)Designing a Call Center with …Dual decomposition in stochastic integer programming (1999)Dual decomposition in stochas…Introduction to Stochastic Programming (1997)Introduction to Stochastic Pr…Server Staffing to Meet Time-Varying Demand (1996)Server Staffing to Meet Time-…Principles on the Benefits of Manufacturing Process Flexibility (1995)Principles on the Benefits of…The integer L-shaped method for stochastic integer programs with complete recourse (1993)The integer L-shaped method f…Two-stage recoverable robust optimization for an integrated location–allocation and evacuation planning problem (2024)Two-stage recoverable robust …A two‐stage adaptive robust model for designing a reliable blood supply chain network with disruption considerations in disaster situations (2024)A two‐stage adaptive robust m…Omnichannel facility location and fulfillment optimization (2022)Omnichannel facility location…Benders decomposition for a stochastic three-level lot sizing and replenishment problem with a distribution structure (2020)Benders decomposition for a s…Robust Multiclass Queuing Theory for Wait Time Estimation in Resource Allocation Systems (2018)Robust Multiclass Queuing The…Staffing and scheduling flexible call centers by two-stage robust optimization (2016)Staffing and scheduling flexi…Heavy-Traffic Limits for Queues with Many Exponential Servers (1981)Proceedings of the 2002 Winter Simulation Conference (2002)Foundations and Implications of a Proposed Unified Services Theory (2006)Stochastic Modeling and the Theory of Queues (1989)Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System (2007)Forecasting: theory and practice (2022)Scenarios and Policy Aggregation in Optimization Under Uncertainty (1991)A Multi-Stage Stochastic Integer Programming Approach for Capacity Expansion under Uncertainty (2003)Stochastic dual dynamic integer programming (2018)Optimization under uncertainty in the era of big data and deep learning: When machine learning meets mathematical programming (2019)Poisson Arrivals See Time Averages (1982)Introduction to Matrix Analytic Methods in Stochastic Modeling (1999)The measurement of experienced burnout (1981)Generating Sales While Providing Service: A Study of Customer Service Representatives' Ambidextrous Behavior (2011)Personnel scheduling: A literature review (2012)Conditional value-at-risk for general loss distributions (2002)Theory and Applications of Robust Optimization (2010)A stochastic programming approach for supply chain network design under uncertainty (2004)Convex Approximations of Chance Constrained Programs (2006)Lectures on Stochastic Programming: Modeling and Theory (2009)Manufacturing Flexibility: A Strategic Perspective (1993)A supply chain view of the resilient enterprise (2005)OR/MS models for supply chain disruptions: a review (2015)Robust optimization – A comprehensive survey (2007)Distributionally Robust Optimization and Its Tractable Approximations (2010)Quantitative models for managing supply chain risks: A review (2015)Risk-averse two-stage stochastic programming with an application to disaster management (2011)
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References

  • 2011Introduction to Stochastic Programming6,469 cited
  • 2002The Sample Average Approximation Method for Stochastic Discrete Optimization1,989 cited
  • 2003Telephone Call Centers: Tutorial, Review, and Research Prospects1,360 cited
  • 1997Introduction to Stochastic Programming959 cited
  • 1995Principles on the Benefits of Manufacturing Process Flexibility827 cited
  • 2005Statistical Analysis of a Telephone Call Center804 cited
  • 1993The integer L-shaped method for stochastic integer programs with complete recourse778 cited
  • 2007The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research747 cited
  • 2002Designing a Call Center with Impatient Customers576 cited
  • 1999Dual decomposition in stochastic integer programming539 cited
  • 2004Dimensioning Large Call Centers342 cited
  • 2004Scheduling Flexible Servers with Convex Delay Costs: Heavy-Traffic Optimality of the Generalized cμ-Rule326 cited
  • 2002Queueing Models of Call Centers: An Introduction323 cited
  • 2005A Staffing Algorithm for Call Centers with Skill-Based Routing251 cited
  • 1996Server Staffing to Meet Time-Varying Demand226 cited

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  • 2008Staffing of Time-Varying Queues to Achieve Time-Stable Performance194 cited
  • Cited by

    • 2024Two-stage recoverable robust optimization for an integrated location–allocation and evacuation planning problem47 cited
    • 2016Staffing and scheduling flexible call centers by two-stage robust optimization45 cited
    • 2018Robust Multiclass Queuing Theory for Wait Time Estimation in Resource Allocation Systems31 cited
    • 2020Benders decomposition for a stochastic three-level lot sizing and replenishment problem with a distribution structure23 cited
    • 2022Omnichannel facility location and fulfillment optimization22 cited
    • 2024A two‐stage adaptive robust model for designing a reliable blood supply chain network with disruption considerations in disaster situations13 cited