A Web-Based Mindfulness Stress Management Program in a Corporate Call Center

Didier Allexandre · Esteban Walker · Michael F. Roizen · Thomas J. Morledge

157 citations0/0 files storedJournal of Occupational and Environmental Medicine

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Mindfulness and Compassion Interventions Stress and Burnout Research Digital Mental Health Interventions

Abstract

OBJECTIVE: The objective of this study is to determine the effectiveness of an 8-week web-based, mindfulness stress management program (WSM) in a corporate call center and added benefit of group support. METHODS: One hundred sixty-one participants were randomized to WSM, WSM with group support, WSM with group and expert clinical support, or wait-list control. Perceived stress, burnout, emotional and psychological well-being, mindfulness, and productivity were measured at baseline, weeks 8 and 16, and 1 year. RESULTS: Online usage was low with participants favoring CD use and group practice. All active groups demonstrated significant reductions in perceived stress and increases in emotional and psychological well-being compared with control. Group support improved participation, engagement, and outcomes. CONCLUSION: A self-directed mindfulness program with group practice and support can provide an affordable, effective, and scalable workplace stress management solution. Engagement may also benefit from combining web-based and traditional CD delivery.

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1983A Global Measure of Perceived Stress 2003The benefits of being present: Mindfulness and its role in psychological well-being.2001Job Burnout 2004Social Relationships and Health.2003Interpretation of Changes in Health-related Quality of Life 2003Mindfulness Training as a Clinical Intervention: A Conceptual and Empirical Review 2004Mindfulness-based stress reduction and health benefits 2010The effect of mindfulness-based therapy on anxiety and depression: A meta-analytic review.

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