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Concepts of Library Goodness.
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Concepts of Library Goodness. (1982)Concepts of Library Goodness.Management frameworks and the broader perspective (2017)Management frameworks and the…Public Library Evaluation: A Retrospective on the Evolution of Measurement Systems (2015)Public Library Evaluation: A …Assessing Organizational Effectiveness: The Role of Performance Measures (2011)Assessing Organizational Effe…An epistemological critique of gap theory based library assessment: the case of SERVQUAL (2008)An epistemological critique o…Foundations of Academic Librarianship (1989)Foundations of Academic Libra…Education for Librarianship in the Next Century (1986)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)A theoretical model to predict customer satisfaction in relation to service quality in selected university libraries in Sri Lanka (2009)Internal marketing: service quality in leisure services (2010)Identifying service superiority, zone of tolerance and underlying dimensions (2011)Ambiguity and Choice in Organizations. (1977)A Spatial Model of Effectiveness Criteria: Towards a Competing Values Approach to Organizational Analysis (1983)Using the balanced scorecard as a strategic management system (1996)GROUP-TACIT KNOWLEDGE AND ORGANISATIONAL EFFECTIVENESS: ANALYSIS OF EFFECTS USING A MIXED METHOD APPROACH (2018)Perceived Export Performance: A Contingent Measurement Approach (2020)Innovation in Company Labor Productivity Management: Data Science Methods Application (2021)A planning process for public libraries (1982)Assessing the Social Impact of Public Libraries: What the Literature Is Saying (2002)The Evaluation and Measurement of Library Services (2018)Situación actual de las bibliotecas públicas municipales de Lima (Perú). Un análisis basado en aplicación de estándares de calidad (2020)Examining the "Culture of Assessment" in Public Libraries (2022)Multilingual Support in Digital Environments: A Case Study of Online Catalogs in US Public Libraries, with a Focus on Korean-Language Speakers (2023)A Garbage Can Model of Organizational Choice (1972)Academy of Management Journal (2013)
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  • 2011Assessing Organizational Effectiveness: The Role of Performance Measures52 cited
  • 2008An epistemological critique of gap theory based library assessment: the case of SERVQUAL48 cited
  • 2015Public Library Evaluation: A Retrospective on the Evolution of Measurement Systems9 cited
  • 1989Foundations of Academic Librarianship6 cited
  • 2017Management frameworks and the broader perspective1 cited

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