Creating the sustainable conditions for knowledge information sharing in virtual community

Jiangtao Wang · Jianmei Yang · Quan Chen · Sang‐Bing Tsai

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Wikis in Education and Collaboration Knowledge Management and Sharing Expert finding and Q&A systems

Abstract

INTRODUCTION: Encyclopedias are not a new platform for the distribution of knowledge, but they have recently drawn a great deal of attention in their online iteration. Peer production in particular has emerged as a new mode of providing information with value and offering competitive advantage in information production. CASE DESCRIPTION: Large numbers of volunteers actively share their knowledge by continuously editing articles in Baidu encyclopedias. Most articles in the online communities are the cumulative and integrated products of the contributions of many coauthors. DISCUSSION AND EVALUATION: Email-based surveys and objective data mining were here used to collect analytical data. Critical mass theory is here used to analyze the characteristics of these collective actions and to explain the emergence and sustainability of these actions in the Baidu Encyclopedia communities. CONCLUSIONS: These results show that, based on the collective action framework, the contributors group satisfied the two key characteristics that ensure the collective action of knowledge contribution will both take place and become self-sustaining. This analysis not only facilitates the identification of collective actions related to individuals sharing knowledge in virtual communities, but also can provide an insight for other similar virtual communities' management and development.

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References

1965The Logic of Collective Action 1966The Logic of Collective Action.2005Behavioral Intention Formation in Knowledge Sharing: Examining the Roles of Extrinsic Motivators, Social-Psychological Forces, and Organizational Climate1 1987Toward a “Critical Mass” Theory of Interactive Media 2006Determinants of individual engagement in knowledge sharing 1999Why share knowledge? The influence of ICT on the motivation for knowledge sharing 1985A Theory of the Critical Mass. I. Interdependence, Group Heterogeneity, and the Production of Collective Action 1993The Critical Mass in Collective Action

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