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• 2001Customer Satisfaction: A Meta-Analysis of the Empirical Evidence2,229 cited
• 2006The effects of post-adoption beliefs on the expectation-confirmation model for information technology continuance1,368 cited
• 2006Understanding continued information technology usage behavior: A comparison of three models in the context of mobile internet968 cited
• 2019Siri, Alexa, and other digital assistants: a study of customer satisfaction with artificial intelligence applications337 cited
• 1988Group Tour Management: Does Good Service Produce Satisfied Customers?112 cited
• 1984The Role of Expectations in The Determination of Consumer Satisfaction42 cited
• 2021Questioning the relevance of supplier satisfaction for preferred customer treatment: Antecedent effects of comparative alternatives and multi-dimensionality25 cited
• 2012PENGARUH PERCEIVED SERVICE QUALITY, PERCEIVED VALUE, SATISFACTION DAN IMAGE TERHADAP CUSTOMER LOYALTY (STUDI KASUS GARUDA INDONESIA)22 cited
• 1986The Role of Customer Service In Determining Customer Satisfaction21 cited
• 1991Determinants of Consumer Satisfaction/Dissatisfaction towards Dispute Settlements in Singapore18 cited
• 2008Dimensions of Satisfaction in Retail Settings: A Research Note16 cited
• 2005Understanding Continued IT Usage: An Extension to the Expectation-Confirmation Model in IT Domain14 cited
• 2019