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A Queueing Theoretic Approach to Set Staffing Levels in Time‐Dependent Dual‐Class Service Systems*
16 references·0 citing·42 second hop
A Queueing Theoretic Approach to Set Staffing Levels in Time‐Dependent Dual‐Class Service Systems* (2016)A Queueing Theoretic Approach to Set Staf…Predicting ambulance demand using singular spectrum analysis (2012)Predicting ambulance demand u…Setting staffing requirements for time dependent queueing networks: The case of accident and emergency departments (2011)Setting staffing requirements…Forecasting emergency medical service call arrival rates (2011)Forecasting emergency medical…Call center outsourcing: Coordinating staffing level and service quality (2008)Call center outsourcing: Coor…What you should know about queueing models to set staffing requirements in service systems (2007)What you should know about qu…The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research (2007)The Modern Call Center: A Mul…Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System (2007)Coping with Time‐Varying Dema…A Survey and Experimental Comparison of Service-Level-Approximation Methods for NonstationaryM(t)/M/s(t)Queueing Systems with Exhaustive Discipline (2007)A Survey and Experimental Com…AN IMPROVED HEURISTIC FOR STAFFING TELEPHONE CALL CENTERS WITH LIMITED OPERATING HOURS (2003)AN IMPROVED HEURISTIC FOR STA…Improving the Sipp Approach for Staffing Service Systems That Have Cyclic Demands (2001)Improving the Sipp Approach f…Fundamentals of Queueing Theory (1999)Fundamentals of Queueing Theo…On a Preemptive Markovian Queue with Multiple Servers and Two Priority Classes (1992)On a Preemptive Markovian Que…Analysis of a non-preemptive priority multiserver queue (1988)Analysis of a non-preemptive …The asymptotic behavior o queues with time-varying arrival rates (1984)The asymptotic behavior o que…Fundamentals of Queueing Theory. (1977)Fundamentals of Queueing Theo…AN INTEGRATED WORK SHIFT SCHEDULING SYSTEM (1976)AN INTEGRATED WORK SHIFT SCHE…Macroeconomic Forecasting Using Diffusion Indexes (2002)Statistical Analysis of a Telephone Call Center (2005)The effect of ambulance relocations on the performance of ambulance service providers (2015)Where will the next emergency event occur? Predicting ambulance demand in emergency medical services using artificial intelligence (2019)Queueing Systems. Volume 1: Theory (1975)Transient solutions in markovian queueing systems (1977)The Randomization Technique as a Modeling Tool and Solution Procedure for Transient Markov Processes (1984)Approximation of the non-stationary M(t)/M(t)/c(t)-queue using stationary queueing models: The stationary backlog-carryover approach (2007)Combining integer programming and the randomization method to schedule employees (2009)Staffing and scheduling under nonstationary demand for service: A literature review (2015)Heavy-Traffic Limits for Queues with Many Exponential Servers (1981)A Staffing Algorithm for Call Centers with Skill-Based Routing (2005)Optimal staffing in nonstationary service centers with constraints (2016)Using simulation and optimisation to characterise durations of emergency department service times with incomplete data (2016)Introduction to the Theory of Queues. (1963)Stochastic Modeling and the Theory of Queues (1989)Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Staffing of Time-Varying Queues to Achieve Time-Stable Performance (2008)Personnel scheduling: A literature review (2012)Time Series Analysis Forecasting and Control. (1971)A Three-Stage Manpower Planning and Scheduling Model—A Service-Sector Example (1973)The Operator-Scheduling Problem: A Network-Flow Approach (1974)A Comparative Evaluation of Labor Tour Scheduling Methods (1991)Reexamining the Nurse Scheduling Problem: Staffing Ratios and Nursing Shortages* (2006)The measurement of experienced burnout (1981)Generating Sales While Providing Service: A Study of Customer Service Representatives' Ambidextrous Behavior (2011)Forecasting: theory and practice (2022)Traffic Delays at Toll Booths (1954)Fundamentals of queueing theory (2nd ed.). (1985)An introduction to queueing theory (1993)An Annotated Bibliography of Personnel Scheduling and Rostering (2004)Forecasting Daily Patient Volumes in the Emergency Department (2008)Optimal ambulance location with random delays and travel times (2008)Supply Chain Coordination with Contracts (2003)Supply Chain Coordination with Revenue-Sharing Contracts: Strengths and Limitations (2005)Contracting for Infrequent Restoration and Recovery of Mission-Critical Systems (2010)Performance-based contracting in service supply chains: a service provider risk perspective (2014)Service Channel Choice for Supply Chain: Who is Better Off by Undertaking the Service? (2015)Input Versus Output Queueing on a Space-Division Packet Switch (1987)Queueing analysis: A foundation of performance evaluation (1995)Modeling bursts and heavy tails in human dynamics (2006)Analysis of a GI/M/1 queue with multiple working vacations (2004)
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References

  • 1977Fundamentals of Queueing Theory.2,930 cited
  • 2007The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research747 cited
  • 1999Fundamentals of Queueing Theory584 cited
  • 2007Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System299 cited
  • 2001Improving the Sipp Approach for Staffing Service Systems That Have Cyclic Demands223 cited
  • 2008Call center outsourcing: Coordinating staffing level and service quality173 cited
  • 1976AN INTEGRATED WORK SHIFT SCHEDULING SYSTEM121 cited
  • 2011Forecasting emergency medical service call arrival rates118 cited
  • 2007A Survey and Experimental Comparison of Service-Level-Approximation Methods for NonstationaryM(t)/M/s(t)Queueing Systems with Exhaustive Discipline117 cited
  • 2011Setting staffing requirements for time dependent queueing networks: The case of accident and emergency departments90 cited
  • 1988Analysis of a non-preemptive priority multiserver queue85 cited
  • 2007What you should know about queueing models to set staffing requirements in service systems80 cited
  • 1984The asymptotic behavior o queues with time-varying arrival rates80 cited
  • 1992On a Preemptive Markovian Queue with Multiple Servers and Two Priority Classes71 cited

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  • 2003AN IMPROVED HEURISTIC FOR STAFFING TELEPHONE CALL CENTERS WITH LIMITED OPERATING HOURS65 cited
  • 2012Predicting ambulance demand using singular spectrum analysis61 cited
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