Shift from product supply chain management to services supply chain management: a review

Vikas Thakur · Ramesh Anbanandam

11 citations0/0 files storedInternational Journal of Services and Operations Management

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Quality and Supply Management Sustainable Supply Chain Management Outsourcing and Supply Chain Management

Abstract

Today service sector is the biggest contributor towards total income of the world (66%) and this sector is still unexplored as far as the distribution part is concerned. We can find a literature about supply chain management (SCM) in manufacturing industries, but service sector is still new area and a high potential for research in service supply chain management (SSCM). This paper aims at providing a review of the relevant aspects related to the implementation of SCM in manufacturing as well as service industries with an objective to provide the future research direction in order to improve the operations in SSCM. The paper covers the review of basic concepts and definitions of SCM in manufacturing sector, current status of service sectors, main elements of SSCM, potential threats for the implementation of SSCM, various models and frameworks used in SSCM and their limitations.

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