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Is old news no news? The impact of self-disclosure by organizations in crisis · Study

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ArticleIs old news no news? The impact of self-disclosure by organizations in crisis

An‐Sofie Claeys2016

Article2016

Is old news no news? The impact of self-disclosure by organizations in crisis

An‐Sofie Claeys · Veroline Cauberghe · Mario Pandelaere

55 citations·0/0 files stored·Journal of Business Research

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Public Relations and Crisis Communication Corporate Social Responsibility Reporting Corporate Identity and Reputation

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References

1983Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement 1985Influence : science and practice 2007Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory 1988The Role of Involvement in Attention and Comprehension Processes 1979Issue involvement can increase or decrease persuasion by enhancing message-relevant cognitive responses.2000The Reputation QuotientSM: A multi-stakeholder measure of corporate reputation 2002Helping Crisis Managers Protect Reputational Assets 2008Influence: science and practice

Cited by

2019The Corrective Actions Organizations Pursue Following Misconduct: A Review and Research Agenda 2023Floodlight or Spotlight? Public Attention and the Selective Disclosure of Environmental Information 2018An experimental study into the effects of self-disclosure and crisis type on brand evaluations – the mediating effect of blame attributions 2021How brand self‐disclosure helps brands create intimacy with customers: The role of information valence and anthropomorphism

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2017Better safe than sorry: Why organizations in crisis should never hesitate to steal thunderarticle · 15 shared references 2019Exploring crisis communication in the internal context of an organization: Examining moderated and mediated effects of employee-organization relationships on crisis outcomesarticle · 10 shared references 2017The Organizational Voicearticle · 10 shared references 2013Implications of Stealing Thunder for the Impact of Expressing Emotions in Organizational Crisis Communicationarticle · 9 shared references 2020Activating constructive employee behavioural responses in a crisis: Examining the effects of pre‐crisis reputation and crisis communication strategies on employee voice behavioursarticle · 9 shared references 2017Should the shady steal thunder? The effects of crisis communication timing, pre‐crisis reputation valence, and crisis type on post‐crisis organizational trust and purchase intentionarticle · 9 shared references

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Year2016

Typearticle

Published2016-06-22

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations55

Files0 public / 0

ShelfPublic Relations and Crisis Communication

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doi10.1016/j.jbusres.2016.06.012

openalex_workW2471003980

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2019

What you say and how you say it: Information disclosure in Latin American firms

2017Humour as a double‐edged sword in response to crises versus rumours: The effectiveness of humorously framed crisis response messages on social media

2018Cyber alarm: Determining the impacts of hotel’s data breach messages

2022Debunking misinformation in times of crisis: Exploring misinformation correction strategies for effective internal crisis communication