Balanced scorecard for performance evaluation of R&D organization: A conceptual model

Abstract

Research and Development has been recognized as most important for future competitiveness to survive in this competitive and highly turbulent environment. A huge amount of money and other resources are being deployed in R&D by government as well as private organizations. A major consideration is required on performance improvement that needs to continuously evaluate the performance of R&D in line with vision and strategy of the organization. This paper deals with evaluating the performance of R&D organizations from four perspectives (financial, customers', innovative and learning, and internal business processes) using the balanced scorecard technique.

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