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Transferring Attributes of E-Commerce Systems into Business Benefits: A Relationship Quality Perspective

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2002

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Developing and Validating Trust Measures for e-Commerce: An Integrative Typology

5,540 cited

1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited

2001Index Construction with Formative Indicators: An Alternative to Scale Development4,805 cited

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