Pharmacies Customer Satisfaction and Loyalty ? A Framework Analysis

José Augusto Rosa Bastos · Pablo Antonio Muñoz Gallego

56 citations0/0 files storedRePEc: Research Papers in Economics

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Customer Service Quality and Loyalty Patient Satisfaction in Healthcare Health, Technology, Consumer Behavior

Abstract

Documento de Trabajo 01/08 perteneciente a la coleccion de documentos de trabajo Nuevas Tendencias en Direccion de Empresas, dentro del Master en Investigacion en Economia y Empresa.

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References

1985A Conceptual Model of Service Quality and Its Implications for Future Research 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1996The Behavioral Consequences of Service Quality 2003Evaluating the Fit of Structural Equation Models: Tests of Significance and Descriptive Goodness-of-Fit Measures 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments 1992A National Customer Satisfaction Barometer: The Swedish Experience 1990Zero defections: quality comes to services.

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2013Facilities management service and customer satisfaction in shopping mall sector 2014Role of Corporate Image, Product Quality and Customer Value in Customer Loyalty: Intervening Effect of Customer Satisfaction 2022Analysis of the Effects of Perceived Value, Price Sensitivity, Word-of-Mouth, and Customer Satisfaction on Repurchase Intentions of Safety Shoes under the Consideration of Sustainability 2017Exploring customer loyalty in the South African mobile telecommunications sector

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