Global sourcing of information technology (IT) is the idea that IT work can be seamlessly distributed anywhere in the world to the best source in terms of overall value. 1 The “best source” can include combinations of in-house provision, offshore captive centers, outsourcing to multiple suppliers, and even joint ventures. 2 Senior executives dream of creating agile global IT networks to lower costs, increase quality, realize seamless sunrise-to-sunrise production, deliver faster, and disperse risks. We present evidence in this book, based on 232 interviews with people from 68 companies, that some companies are indeed achieving these business benefits from global IT sourcing. These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
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