Managing Information Technology

Abstract

The competitive situation faced by a firm dictates what software strategies Level 2 and Level 3 IT users impose, how these companies determine their level of success, how they choose which software will best suit the needs of the company's goals and operations, and other such elements that are relevant in a company's overall business strategy. The development and selection of software generally depends on what the IT user needs, thus a company would have to consider having their software customized and progressively put into practice based on what works and what produces the best results from minimum costs. This chapter introduces packaged software which is best used for accounting and manufacturing operations as this type of semi-customized software is incorporated into the larger IT system of the company by means of proprietary middleware.

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