Vers une évaluation des services publics par les usagers

Abstract

Philippe Warin Will Users Be Asked to Evaluate Public Services ? Can public policies be evaluated on the basis of the opinions of the persons for whom they are intended ? This account of how renters evaluated the practices of employees in a public housing agency also explains how this evaluation was presented to directors. The methodology of this evaluation procedure is discussed, as well as the ways it differs from current practices.

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