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As we first outlined in Chapter 2, information technologies are applicable not only to such manufacturing sectors as small-batch engineering but also to other sectors which have traditionally proved very difficult to organise on Fordist lines. In particular, this includes those sectors which have not been based on the use of much sophisticated machinery, either in terms of transformation, transfer or control. We refer to the application of information technologies in the supply and production of so-called ‘services’ to which this chapter is devoted. The chapter examines this sector to see whether neo-Fordist developments can be identified. After looking at what the service sector actually comprises, we examine various organisational changes that have taken place in one part of the sector that has been most affected by developments in computer technology since the 1950s — clerical work. We wish to develop the idea that information technologies being introduced into such work in the 1980s are best seen as associated with neo-Fordist organisational changes. These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
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