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Presents a review of how World Bank projects in human development (HD) are incorporating social accountability, based on a portfolio analysis and surveys of staff in the sector. Projects in the HD sectors have the potential to serve as a laboratory of experimentation with social accountability interventions. Evaluating and documenting these experiences can help to improve the use of these tools in the future. The evidence base is set to grow, and there are forthcoming evaluations of information interventions within the context of World Bank projects that are testing, among other issues, the effectiveness of different types of information campaigns in Indonesia, the handling of complaints for a conditional cash transfer program in Panama, and scorecards in health and education in the Arab Republic of Egypt and Nepal.The portfolio review also points to the importance of focusing on howsocial accountability mechanisms contribute to the overall logic of the project’s objectives, as well as the feasibility of implementation, including sustainability.
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