Post-Course Survey Development

Abstract

Evaluating workplace training often involves using participant surveys to gather information about effectiveness. Unfortunately, how well these surveys are designed will play a major role in the information quality used to make conclusions. Following a proper survey design method will improve data quality and help trainers better understand what these data truly mean. Additionally, as a first step in a chain of evidence, properly designed post-course surveys will play a key role in connecting training with any on-the-job changes. This chapter will describe in detail a survey design process adapted from Spector (1992) to yield key insights about training's design, trainer and participants' interactions during training, and participants' perceived value of attending.

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