Implementing Performance Measures

Abstract

The first decision to be made when implementing performance measures is where to start. Ideally, implementation should begin with identifying external customer groups and determining what they want. The first decision to be made when implementing performance measures is where to start. There are no universal answers to the question of where to start implementing performance measures. Starting at the end of a process and working backwards follows the paths of most opportunity through the cause-effect diagram of a production process. These paths will cross departmental lines, so some gaps may exist in the performance measures until the complete system is implemented. This chapter discusses the primary questions everyone will have about performance measures, along with appropriate replies. Successful implementation requires support from an organization, so management must lay the proper foundation by answering the universal question: “What’s in it for me?”.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 14 citations exist upstream.