Citizen’s Charters

Abstract

The publication of the White Paper on the Citizen’s Charter in July 1991 was significant as the first substantial policy initiative to be recognised as the distinctive product of John Major’s premiership. The values and aims of the White Paper were closely associated with the personal philosophy of the new Prime Minister, articulated through a political rhetoric which appealed to the interests and concerns of the ‘ordinary citizen’.1 It was an approach with inevitable resonances for local government, given its acknowledged roots in Major’s early political experience as a local authority councillor.2

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