Preparing for International and Cross‐cultural Crises

Abstract

The unprecedented global interdependence of nations and organizations means that crises with remote beginnings have the potential for international impact. This chapter establishes a framework for comprehending the complexities of international and cross-cultural crises. We view such crises as a composite of competing voices best understood through a framework of inclusivity, or the lack thereof, and the interplay of responsibility. We offer analysis of the Severe Acute Respiratory Syndrome (SARS) pandemic of 2003 as an explication of our framework. We conclude that organizations are best served when they create opportunities for inclusivity and collaboration in their responses to international crises.

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