Using Logistic Regression Models to Predict and Understand Why Customers Leave an Insurance Company

Montserrat Guillén · Jan Parner · Chresten Densgsoe · Ana María Pérez Marín

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Customer churn and segmentation Customer Service Quality and Loyalty Statistical Methods and Applications

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AbstractThe following sections are included:IntroductionQualitative Dependent Variable ModelsModel SpecificationEstimation and InferenceStages in the Modeling ProcessCustomer InformationEmpirical ResultsConclusionsAcknowledgmentsReferences

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2022MULTI-STATE MODELLING OF CUSTOMER CHURN

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