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MANAGING SERVICE RELATIONSHIPS IN A GLOBAL ECONOMY: EXPLORING THE IMPACT OF NATIONAL CULTURE ON THE RELEVANCE OF CUSTOMER RELATIONAL BENEFITS FOR GAINING LOYAL CUSTOMERS
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MANAGING SERVICE RELATIONSHIPS IN A GLOBAL ECONOMY: EXPLORING THE IMPACT OF NATIONAL CULTURE ON THE RELEVANCE OF CUSTOMER RELATIONAL BENEFITS FOR GAINING LOYAL CUSTOMERS (2005)MANAGING SERVICE RELATIONSHIPS IN A GLOBA…Advances in Consumer Research (2025)Advances in Consumer ResearchConsumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Consumer–Company Identificati…Understanding Relationship Marketing Outcomes (2002)Understanding Relationship Ma…Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations (2002)Culture's Consequences: Compa…Understanding the Influence of National Culture on the Development of Trust (1998)Understanding the Influence o…Relational Benefits in Services Industries: The Customer's Perspective (1998)Relational Benefits in Servic…Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Consumers and Their Brands: D…Customers' motivations for maintaining relationships with service providers (1997)Customers' motivations for ma…Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Relationship Marketing of Ser…Trust and commitment in the United States and Japan (1994)Trust and commitment in the U…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Beyond individualism/collectivism: New cultural dimensions of values. (1994)Beyond individualism/collecti…Cultures and Organizations: Software of the Mind. (1993)Cultures and Organizations: S…Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Culture and the Self: Implica…Culture's Consequences: International Differences in Work-Related Values. (1983)Culture's Consequences: Inter…Individualism and Collectivism (1976)Individualism and CollectivismThe psychology of interpersonal relations. (1958)Economic Action and Social Structure: The Problem of Embeddedness (1985)Building Brand Community (2002)The Social Identity Theory of Intergroup Behavior (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Understanding Customer Experience Throughout the Customer Journey (2016)A circumplex model of affect. (1980)Motivation and Personality (1997)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Subjective well-being: Three decades of progress. (1999)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Zero defections: quality comes to services. (1990)Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand (2011)Upper Echelons Theory: An Update (2007)The weirdest people in the world? (2010)Dimensionalizing Cultures: The Hofstede Model in Context (2011)Whence Consumer Loyalty? (1999)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)Conservation of Resources in the Organizational Context: The Reality of Resources and Their Consequences (2017)Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries (1992)Well-being : the foundations of hedonic psychology (1999)Rethinking individualism and collectivism: Evaluation of theoretical assumptions and meta-analyses. (2002)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Bibliometric Methods in Management and Organization (2014)
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References

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  • 2002Culture's Consequences: Comparing Values, Behaviors, Institutions, and Organizations across Nations21,666 cited
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  • 2025Advances in Consumer Research13,264 cited
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  • 1994Beyond individualism/collectivism: New cultural dimensions of values.2,403 cited
  • 1994Trust and commitment in the United States and Japan2,391 cited
  • 1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
  • 2002Understanding Relationship Marketing Outcomes2,299 cited
  • 1998Understanding the Influence of National Culture on the Development of Trust

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  • 1997Customers' motivations for maintaining relationships with service providers1,604 cited
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