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The Theory and Practice of Customer Loyalty Management and Customer Focus in the Enterprise Activity
2 references·1 citing·16 second hop
The Theory and Practice of Customer Loyalty Management and Customer Focus in the Enterprise Activity (2016)The Theory and Practice of Customer Loyal…Customer relationship management (2016)Customer relationship managem…Corporate social responsibility and service innovation on customer loyalty (2015)Corporate social responsibili…Enhancing Customer Satisfaction and Loyalty through Customer-Defined Market Orientation and Customer Inspiration: A Critical Literature Review (2018)Enhancing Customer Satisfacti…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Empowering corporate social responsibility (CSR): insights from service learning (2018)Augmenting bank service quality dimensions: moderation of perceived trust and perceived risk (2021)Corporate social responsibility and customer-citizenship behaviors: the role of customer–company identification (2022)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Marketing Research: An Applied Orientation (1994)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)CRM, service quality and organizational performance in the banking industry: a comparative study of conventional and Islamic banks (2020)The contribution of corporate social responsibility on SMEs performance in emerging country (2021)Word of mouth and digitalization in small retailers: Tradition, authenticity, and change (2021)Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: Antecedents and Consequences (1993)Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. (2000)The role of e-service quality and mediating effects of customer inspiration and satisfaction in building customer loyalty (2022)
this work references cited by second hop

References

  • 2016Customer relationship management115 cited
  • 2015Corporate social responsibility and service innovation on customer loyalty59 cited

Cited by

  • 2018Enhancing Customer Satisfaction and Loyalty through Customer-Defined Market Orientation and Customer Inspiration: A Critical Literature Review29 cited

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